General questions
OX is in the adventure business. Rain or bad weather is a part of this adventure. We do not cancel unless it is something major like a tropical storm or hurricane. However, we prepare for these elements and ensure your safety through our professional procedures and standards. It is just a part of the fun. Life is not perfect, nor is the weather.
YES! We love sharing the beauty and adventure of nature with kids. Just look for any of our “EASY” tours and we can customize it to kids and families. The Pacaya day trip or overnight is our favorite.
Only large group tours get picked up somewhere else. To ensure that we can leave to the mountains in a timely manner, ensuring safety and the increased possibility of better views, everyone meets at the OX office at the tour departure time, depending on the specific tour.
At OX we care about your overall experience. And as professionals we take many measures to insure you have the correct information and are prepared with your gear, clothing, guide and everything else. Our team will take care of you and it begins from the start at our Pre-Trip Meeting or getting information from our office team. Our guides are highly trained, bilingual and prepared. Even our shuttle drivers and management team are ready to make your adventure a positive and fun experience.
Yes, our tours fill up, especially really popular tours like the Acatenango overnight. You should book online at least a week in advance to ensure your spot on a tour. We do often open a second tour when one fills up but if you wait till the day before, it is often too late and the tour is full.
10% of your tour cost is a good amount. Our guides are an essential part of the adventure team here at OX. They really put a lot of effort into the preparation and post trip clean-up for your tour. Not to mention execution of an amazing adventure keeping you safe and secure in the mountains. They make it look easy, but believe us, the training and preparation takes years to master. Thank them for their efforts with a small token of your appreciation. 🙂
Payment
If you are a solo traveler than it is recommended you be flexible with your dates for a tour and join one of our tours already booked. However if you have a group of 4 or more and want to customize your tour date, then we can usually do it on the days you desire.
We accept payment of deposits on our website with PayPal . In our office for paying the remaining balance, we accept the local currency (Quetzales) or USD.
Preparation
Only large group tours get picked up somewhere else. To ensure that we can leave to the mountains in a timely manner, ensuring safety and the increased possibility of better views, everyone meets at the OX office at the tour departure time, depending on the specific tour.